Collections Associate - 2GO Group, Inc.

Position Details

Monitoring and reporting AR balances
Performing pre-due and overdue collection activities
- Contacting the customers to obtain payment statuses
- Facilitating the identification and resolution of any customer disputes
- Reconciling open balances and investigating differences between the payments and invoices
Finding and sending requested documents to the customers
Participating in conference calls with internal and external stakeholders
Cooperation with Customer Payments Team to allocate all incoming payments on time
Raising key and most important topics with the Team Leader
Collaboration with Team Members in order to solve common and most complex tasks
Preparing AR overdue reports and root cause analysis

Good to have experience in collection or customer service – email and phone conversation with customers
Fluent English
Team spirit – focus on collaboration
Attention to details and quality