The role is responsible with the end to end perspective of logistics operations performance by driving through KPIs and Health Metrics that form part of the business’ OKRs.

Responsibilities:

• Analyze operational performance metrics and develop improvement strategies with key stakeholders to meet organizational OKRs.
• Conduct regular reviews with operations teams to identify inefficiencies and propose actionable solutions.
• Implement and monitor performance tracking systems to ensure data integrity and consistency.
• Collaborate with cross-functional teams to align operational goals with business objectives.
• Lead initiatives to reduce operational backlog, capacity challenges and improve network efficiency.
• Benchmark operational processes against industry standards and key market players to identify gaps and opportunities.
• Design reports and dashboards that provide real-time visibility into key operational KPIs.
• Facilitate resolution of challenges impacting operational efficiencies through regular cadences.